Knowledge at ByrneWallace

At ByrneWallace we pride ourselves on providing our clients with exceptional levels of service. In order to maintain and improve that level of service we invest intelligently in technology and procedures that harness the expertise and knowledge of our staff. The firm has implemented the latest version of Interwoven Worksite, a cutting-edge document management system, which enables us to search seamlessly and quickly retrieve information from the firm’s extensive information systems. We use Solcara's SolSearch on our integrated search engine to enable us to access relevant information on external legal research databases. These systems provide considerable benefits to our clients as they enable us to deliver the most efficient level of service possible by:

• Reducing the time spent searching for documents for clients
• Facilitating the sharing of information
• Maximising the firm's collective knowledge
• Improving the dissemination of legal and market developments to clients
• Facilitating fast but comprehensive research

Knowledge management is a discipline which we have fully embraced in order to improve client service. Although we operate what would commonly be regarded as best practice for a major law firm in the area of knowledge management, we view the improvement of client service as a continuous process and are always looking for new ways to improve the level of service we provide to our clients.

Knowledge department

Under the guidance of our Knowledge Partner, Michael Walsh, our full-time Knowledge Manager is responsible for: legal training; introducing procedures and technology for exchanging and retrieving legal expertise and information; developing standard forms and precedents; developing tailored legal news alerting services, and developing the firm’s Intranet. Working closely with each practice area of the firm (and departmental Knowledge Committees), the Knowledge Manager is supported by a full-time Law Librarian and Professional Support Lawyers.

Knowledge and business team

Because knowledge is at the core of our business we have developed frameworks to bolster our knowledge culture. Our Knowledge and Business Team is structured so that all business functions of the firm practise knowledge management and manage knowledge projects in a holistic fashion.

Professional development and training

We continually train and update our staff on legal issues with our comprehensive in-house Continuing Professional Development programme. Our Human Resources department provides soft-skills and management training and our full-time Trainer ensures that all our staff have sound IT and computing skills.

• What we do
• What we've done