Training - the enabler of superior client service

We consistently provide top quality service to our clients, and have done so over many years. We focus on client service as a key area of continuous improvement through an energetic programme that includes: targeted and practical training of our professional staff; continuous process and technological development of our support services; and a knowledge and research-based approach to understanding our clients' business. See below for an overview of our client-focused training programmes.

Continuous Professional Development (CPD)

We encourage and support our solicitors to attend conferences, seminars and other relevant training courses offered by external training providers. In-house legal training is also a major priority for us. We provide a full programme of in-house training seminars which are very popular among both legal and support staff. Our training events cover relevant legal topics and relevant management/professional development issues such as management skills, advocacy and mediation skills, personal effectiveness and financial management. All training hours are recorded on the firm’s HR system and monitored on a monthly basis to ensure compliance with the Law Society’s CPD scheme.

We view our solicitors' CPD requirements as a means to continuously progress and improve their legal and business expertise. We surpass these requirements because we feel it is essential that our lawyers are familiar with all areas of law and keep up-to-date with significant developments. We avoid the mistake of producing overly specialised lawyers at the expense of more rounded legal and business training. While we have specialist lawyers in all areas, we maintain an essential level of general legal training for all legal staff. Our ongoing training regime, both internal and external, ensures that the quality of advice we provide to our clients is always of the highest standard.

Client training

We provide in-house training to clients on a variety of topical business matters and legislation which affect them and their businesses. We vary the format of these training events to suit specific subject matter - for example, using interactive role plays, mock courts and debates - in addition to more straightforward, theatre-style presentations. By keeping our clients apprised of major developments they can better prepare their businesses for future market opportunities or impending legislative challenges. Clear communication is vital in an effective advisory relationship and we regard client training as an integral part in the development of that relationship.

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