Consumer Law

The rights of Irish consumers are protected by Irish and EU law. The implementation of the Consumer Protection Act 2007 came about as a result of the EU Unfair Commercial Practices Directive (2005). This Act deals with unfair business to consumer commercial practices (it does not deal with business to business practices). It also promotes the interests and welfare of customers, ensuring that customers have enough information about the quality and prices of products or services they intend to buy. The Act established the National Consumer Agency (NCA), the body charged with enforcing, investigating and ensuring compliance with consumer law in Ireland. In particular the NCA focuses on price display regulations, pyramid selling schemes and codes of practices for retailing.

Consumer law group

As a result of our involvement in some of the country's largest leading retail developments we are skilled at handling any issue arising on retail or consumer law. Although the fines for most alleged breaches of the law are relatively small, quite often more damage is done to the business as a result of negative publicity surrounding a successful conviction. We therefore advice clients to engage our consumer law group early. This ensures that the right corrective measures are taken quickly and the matter dealt with before it gathers momentum either in courts or the media.

Consumer law services

• Advising on all aspects of the Consumer Protection Act 2007
• Property management issues
• Advertising, branding and promotional requirements
• Handling official customer complaints 
• Defamation
• Online retailing
• Licensing law
• Health and safety